CX Product Design | UI Design

Report A Problem allows UU customers to self-serve and find answers to some common water and wastewater queries. It also enables them to report any problems directly by answering a series of questions via the website.

Up My Street allows the public to check for any potential issues, including upcoming planned work, in a specific area that may be affecting your water supply.

The project aimed to enhance customer experience through significant improvements in providing information on incidents and water services. 

Collaborating with a cross-functional team, I successfully delivered high-quality solutions on the website. Effective communication of initial solution sketches facilitated a smooth, iterative design process from concept to completion.