Universities Superannuation Scheme (USS) provides private pension schemes for universities and other higher education institution staff in the UK. I was responsible for engaging with our clients to understand their design requirements in order to craft the best customer experience.
It was key to factor in their distinctive brand, cater for all aspects of ever-evolving devices, browsers and accessibility standards. I led visual direction workshops with key stakeholders to gather input to shape the visual style, establish and maintain their design system and design all subsequent product enhancements for the public site and My USS customer portal.
Visual direction • Component mapping against wireframes • Validation of user research • Cross collaboration with teams • Client presentations • UI design • Systems design • Design governance • Complying with accessibility standards •
Once the new website was launched, we established a backlog of feature enhancements for the continuous improvement cycle for our client. I was also involved in numerous product designs for new features, such as financial modellers. The design system I created enabled me and the team to quickly establish consistent component styles to shape enhanced UI design, meeting the complex requirements of the products.
Throughout the project, our cohesive team aligned with the overall strategic vision and successfully delivered a website that met the needs of both clients and customers. I developed and maintained a clear design process, contributing significantly to the overall success of the launch.
CONTACT ME
Email: mai@5thirty.com | Mobile: +44 (0)7703 487077